Privacy Policy

Effective date: 12 May 2026

This Privacy Policy explains how TOP HOUSE REAL ESTATE L.L.C (“we”, “us”, “our”) collects, uses, and protects information when you use brokki.ai (the “App”) and any related services (together, the “Service”).

By using the Service you confirm that you have read, understood, and accepted this Privacy Policy. If you disagree, please do not use the Service.

1. Who we are

The Service is provided by TOP HOUSE REAL ESTATE L.L.C, with a registered address at Shop P41, Bahar 6, Jumeirah Beach Residence, Dubai 500551, United Arab Emirates. For privacy-related questions you can reach us at klim@tophouse.one.

2. Information we collect

We only collect information that is necessary to operate the Service:

• Account information — your phone number, used to sign you in via a one-time code, and an optional display name you provide.

• Property information you provide — details you enter into the App about a property you wish to value, such as type, size, number of rooms, condition, and similar characteristics, as well as any photographs you choose to upload.

• Service usage data — basic technical information automatically generated when you use the App: device type and operating system, app version, language, IP address, and timestamps of your activity.

• Reports we produce for you — once you complete a valuation, we store the resulting market estimate report and associate it with your account so you can access it later from your history.

We do not knowingly collect any sensitive personal data (such as health, racial, religious, or biometric information). Please do not submit such data to us.

3. How we use your information

We use the information for the following purposes:

• To provide the Service — to authenticate you, generate the market estimate reports you request, save them to your account, and let you view, share, or download them later.

• To maintain and improve the Service — to monitor performance, fix bugs, prevent abuse, and improve usability. Where we analyse usage, we use aggregated or de-identified information wherever possible.

• To communicate with you — to send service messages related to your account, such as the one-time login code or important changes to the Service.

• To comply with legal obligations — to keep records required by applicable laws, respond to lawful requests, and protect our legal interests.

We do not use your personal information for advertising. We do not sell your personal information.

4. Service providers

To operate the Service we rely on a small number of trusted service providers acting on our instructions. They process information only to perform services for us and are bound by confidentiality obligations. The categories include:

• Cloud infrastructure provider — hosts the App’s backend, database, file storage, and authentication.

• Messaging provider — delivers the one-time login codes to your phone.

• Mobile app distribution platforms — Apple App Store and Google Play, governed by their own privacy policies.

We do not authorise these providers to use your information for their own purposes.

5. Where we store your information

Your information is stored on servers operated by our cloud infrastructure provider. Depending on the provider’s region, your data may be processed outside the United Arab Emirates, including in countries that may not offer the same level of data protection as your home jurisdiction. Where this happens, we rely on appropriate safeguards required by applicable law, such as standard contractual clauses.

6. How long we keep your information

• Account data and reports — we keep these for as long as your account remains active. If you ask us to delete your account, we will delete or anonymise this information within a reasonable period unless retention is required by law.

• One-time login attempts — we keep short-lived records of recent code requests to prevent abuse; these records are deleted automatically within a short time.

• Service usage data — we retain technical logs for a limited period for security, debugging, and audit purposes.

7. Security

We use technical and organisational measures intended to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular review of our practices. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;

• Correct information that is inaccurate or incomplete;

• Delete your personal information when there is no overriding reason for us to keep it;

• Restrict or object to certain uses of your information;

• Withdraw consent where we rely on consent as the basis for processing;

• Receive a portable copy of information you provided to us, in a structured machine-readable format;

• Lodge a complaint with the competent supervisory authority.

To exercise these rights, contact us at klim@tophouse.one. We may need to verify your identity before responding. We aim to respond within a reasonable timeframe and as required by applicable law.

9. Children

The Service is intended for users 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so that we can delete it.

10. Users in the European Economic Area and the United Kingdom

If you access the Service from the EEA or the UK, the following additional points apply:

• The legal basis on which we process your information is (i) the performance of our agreement with you (to operate the Service); (ii) our legitimate interests in running, securing, and improving the Service; (iii) compliance with legal obligations; and (iv) your consent where required.

• You may contact your local data protection authority if you believe your rights have been infringed.

• Where we transfer your information outside the EEA or the UK, we rely on the safeguards described in section 5.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you within the App or by other reasonable means. The “Effective Date” at the top reflects when the latest version took effect. Continued use of the Service after that date constitutes acceptance of the updated Policy.

12. Contact

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us at klim@tophouse.one.